Return Policy - Vitafer-L.nl

At Vitafer-L.nl, we value customer satisfaction. If you are not completely satisfied with your purchase, you can return your order under the conditions outlined below.

1. Return Conditions

• You may return your product within 14 days of receiving your order.
• The product must be unopened, unused, and in its original packaging.
• Items that have been opened, used, or damaged after delivery cannot be returned for hygienic and safety reasons.

2. How to Request a Return

If you wish to return a product, please follow these steps:

1. Contact our customer service at info@vitafer-l.nl within 14 days of receiving your order.
2. Provide your order number and the reason for the return.
3. We will provide you with return instructions, including the return address.

3. Return Shipping Costs

• The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged item).
• We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Process

• Once we receive your returned item and confirm that it meets the return conditions, we will process your refund within 5-7 business days.
• Refunds will be issued via the original payment method.
• Shipping costs from the original order are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@vitafer-l.nl with:

• Your order number
• A photo of the damaged or incorrect item

We will arrange for a replacement or refund, depending on your preference.

📩 Questions? Our customer service team is happy to assist you!

Best regards,
The Vitafer-L.nl Team