Return Policy
Return Policy - Vitafer-L.nl
At Vitafer-L.nl, we value customer satisfaction. If you are not completely satisfied with your purchase, you can return your order under the conditions outlined below.
1. Return Conditions
- You may return your product within 14 days of receiving your order.
- The product must be unopened, unused, and in its original packaging.
- Items that have been opened, used, or damaged after delivery cannot be returned for hygienic and safety reasons.
2. How to Request a Return
If you wish to return a product, please follow these steps:
- Contact our customer service at info@vitafer-l.nl within 14 days of receiving your order.
- Provide your order number and the reason for the return.
- We will provide you with return instructions, including the return address.
3. Return Shipping Costs
- The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged item).
- We recommend using a trackable shipping service to ensure the safe return of your item.
4. Refund Process
- Once we receive your returned item and confirm that it meets the return conditions, we will process your refund within 5-7 business days.
- Refunds will be issued via the original payment method.
- Shipping costs from the original order are non-refundable.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at info@vitafer-l.nl with:
- Your order number
- A photo of the damaged or incorrect item
We will arrange for a replacement or refund, depending on your preference.
📩 Questions? Our customer service team is happy to assist you!
Best regards,
The Vitafer-L.nl Team