Exchanges and Returns

Timeframe: You have 14 days from the delivery date to return items.

Postage costs:

1. We cover the costs of returning defective or damaged products.

2. For non-defective returns (change of mind), return shipping costs will be borne by the customer.

Defective or broken products: Please contact us within 14 days of receiving a defective or broken product at info@vitafer-l.nl. We will provide you with return instructions and you can choose a replacement product or a full refund, including shipping costs.

Change of mind: You can return non-defective products within 14 days. Contact us at info@vitafer-l.nl. You pay the return shipping and we will provide a refund once we receive the item in its original condition.

Conditions:

1. Returned items must be in the original packaging and condition.
2. Refunds go back to the original payment method.
3. Customized items cannot be returned unless they are defective.

Refunds:

Once we have received and inspected your returned item, we will send you an email to confirm receipt. We will also inform you of the approval or rejection of your refund. If the refund is approved, it will be processed and the amount will be automatically returned to your original payment method within 10 business days. .

To contact us

Contact us at info@vitafer-l.nl. Thank you for choosing us!