Frequently Asked Questions

Order and delivery

Ask: When can I expect my order?

Answer: The average delivery time is 2-3 days.

Our products are shipped directly from our warehouse to you.

Ask: The expected delivery time has passed, where is my order?

Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process.

You can check the status of your order via the following link: [LINK TO TRACK AND TRACE] Have you not received anything 3 days after the expected delivery time? Please contact us.

Track and Trace:

Ask: Where can I find my Track and Trace code?

Answer: You have received your track & trace information from us via email.

Ask: The Track and Trace code does not provide any information, how is this possible? 

Answer: Track and Trace information is available from the moment your package arrives at the mail order company. Please take into account some delays due to unforeseen circumstances at the transport company.

Ask: What are the shipping costs?

Answer: We will bear the shipping costs of the order.